Item received in good condition, good working

The product breaks after using it once or twice and it even leaks so a very bad product.

Item is very disappointing. No return policy in good terms. Damaged item not taken back yet. No refund issued. No word heard from seller. The Qoo10 seems helpless regarding such returns refunds. Very poor feedback and after sales service. It's pity that Qoo10 has not good refund return policy as my experience till now.